Refund, Return &
Settlement Policy.

• 30-Day Money-Back Guarantee: Shared Linux NVMe Hosting and Managed Cloud Hosting packages are eligible for a 100% full refund within 30 days of initial purchase if you are unsatisfied with performance or uptime.
• Dedicated Bare-Metal Servers & VPS: Due to upfront physical hardware provisioning, IP allocations, and datacenter rack commitments, dedicated servers and custom VPS nodes are non-refundable once deployed.

Domain name registrations are submitted immediately to authoritative central registries (such as PKNIC for .pk domains and ICANN accredited registrars for global TLDs). Once registered, domain fees are strictly non-refundable and non-transferable under global Internet registry regulations.

• 7-Day Cancellation Window: Under Microsoft CSP policy, new Microsoft 365, Azure, or Dynamics 365 seat licenses may be cancelled within 168 hours (7 days) of order placement for a prorated refund or ledger credit.
• Post-7 Days: Beyond the initial 7-day window, subscriptions remain active until the end of the contracted monthly or annual billing cycle.

Bespoke engineering projects operate under structured milestone deliverables:

• Payments allocated to completed and approved sprint milestones are non-refundable once signed off by the Client.
• Unutilized milestone advances held in project escrow may be refunded if a project is formally terminated by mutual written consent before work on that milestone begins.

For all consumer gadgets ordered via UnExplores Store (wireless headphones, RGB keyboards, pocket printers, accessories):

All institutional hardware devices purchased via Enterprise IT Shop (Smart Hub Nodes, IoT Gateways, Biometric Terminals, Telehealth Edge Kits) carry a 1-Year official warranty with dedicated replacement engineer support.

• Instance Node Provisioning & Recurring Subscriptions: Dedicated WhatsApp instance nodes, port allocations, and containerized runtime environments are provisioned immediately upon invoice settlement. Node setup fees and monthly subscription charges are non-refundable once the instance has been activated.
• Meta Policy Enforcement & Banned Numbers: If a client's connected WhatsApp number is flagged, restricted, or permanently banned by Meta Platforms, Inc. due to spam complaints, high block rates, or messaging policy non-compliance, subscription fees are strictly non-refundable. Clients may link an alternative clean number to their active node at no additional instance provisioning cost.
• Prepaid Message Bundles & API Credits: Pre-purchased WhatsApp message quotas, conversation bundles, and API routing units are non-refundable once loaded, but remain valid for usage throughout the contracted billing term.
• SLA Downtime Credit: In the event of an unplanned routing outage caused directly by UnExplores core proxy infrastructure exceeding 0.1% over a monthly cycle (<99.9% uptime), affected clients may request a prorated credit toward their subsequent billing cycle.